Frequently asked questions.
Everything you need to know.
Questions about HIPAA compliance, onboarding, pricing, team roles and how Aurabase fits into your clinic's existing workflow.
Answers before you ask.
If your question is not here, the contact page reaches a person who can answer it.
Is Aurabase HIPAA compliant?
Yes. Aurabase is built for practices that handle protected health information. Your records are visible only to your clinic, each team member gets the access their role needs, activity is recorded, idle screens sign themselves out, and your clinic receives a signed Business Associate Agreement. You get the protection without having to manage any of it.
Who is Aurabase for?
Medspas, hormone and weight-management clinics, and wellness practices that run memberships, prescribe medications and order labs for their patients.
What does it replace?
The spreadsheets, shared inboxes and sticky notes clinics use to keep track of leads, refills, labs, shipments, consults, payments and referrals.
How do we get access?
Join the waitlist with your work email. When onboarding opens for your clinic we send an invitation, confirm your details and set your clinic up on its own address with your team already invited.
Does each clinic get its own site?
Yes. Every clinic runs at its own subdomain, for example yourclinic.aurabase.io, with its own logo, users and roles. Your team only ever sees your clinic.
What roles are available?
Admin, manager, staff and read-only. Admins manage the team and modules, managers run the day, staff work their lists, and read-only users can see without editing.
Can we turn modules on and off?
Yes. Patients, medications, labs, shipments, consults, payments, referrals and analytics are enabled per clinic, so you only see what your practice uses.
What does it cost?
One plan with every module, unlimited team members, no per-patient fees and no setup fee. Exact pricing is being finalized ahead of launch and the waitlist hears first.
Who owns the data?
Your clinic does. Aurabase stores and processes it on your behalf under the Business Associate Agreement and never sells it or shares it with third parties for their own use.
Who builds Aurabase?
Stack Digital, a U.S. software company that builds custom websites and business platforms. Aurabase is their platform for medspa and wellness clinics.
Join our waitlist to receive your invitation to start onboarding.
We only use your email for waitlist and onboarding messages.